We always want your shopping experience at Olivia Hudson Clothing Boutique to be a fantastic one! Hopefully you love everything you purchase with us, however if something does not work out, we're here to help!
- STORE CREDIT in the form of a gift card will be given for returned items.
- Shipping & handling fees will not be refunded
- Please allow 3-10 business days for return processing
- All items MUST be post marked within 21 DAYS after the order date
- Please include your original invoice with your return
- Items must be UNWORN, UNWASHED, AND DAMAGE FREE. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, animal hair, or odors will not be accepted.
- The customer is responsible for return shipping fees. We recommend using a shipping method that provides a tracking number for your reference, as we are NOT responsible for lost or stolen returns
- If an item is damaged upon arrival please email us immediately at firstname.lastname@example.org with a picture of the damaged item. Items damaged upon arrival must be UNWORN and UNWASHED and returned within 21 DAYS after the order date to be accepted for a return.
- If an item is damaged after it has been worn, it may NOT be returned. All item must be unworn and unwashed to be accepted for a return.
THE FOLLOWING ITEMS ARE FINAL SALE AND CAN NOT BE RETURNED
- Sale items or items with a 30% off or more discount are final sale
- Flash Sale items
If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, you are responsible to pay a $4.99-$10.99 return shipping charge, depending on the weight of the package. You will be notified by email or text. If the return shipping fee is not paid or the items are not claimed, We will hold for 14 days, after the 14 days the items will be donated to charity
- Please email email@example.com if you'd like to make an exchange for a different size.
- Due to limited quantities and fast moving items we can't guarantee we'll have your size in stock, but if we do we'll hold it for 10 days to allow time for the item to be returned for the exchange.
- You will be responsible for the postage for the return item, but we will ship the new size free of charge.
- Any shoes being returned need to be returned in original shoe box
- Please place shoes and original shoe box in another box during shipping to prevent damage to original shoe box during shipping
- DO NOT use shoe box as shipping box
- DO NOT use any tape on original shoe box
- Any damaged shoes or shoe boxes will not be accepted
We hope you enjoy shopping with us!